Privacy Policy
Bubble Tree Soaps (collectively "Bubble Tree Soaps", "we", "us", and "data controller") respect your privacy. We ensure that your privacy is protected when using our website or when placing online orders with bubbletreesoaps.co.uk.
This policy forms part of our Terms and Conditions.
Bubble Tree Soaps provides you with goods and services and is the data controller of the personal data that you provide when you order goods.
The Data Protection Officer for Bubble Tree Soaps can be contacted via the email address found in the Contact Us section in the Privacy Policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bubbletreesoaps.co.uk.
Personal Data We Collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.
- Log files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Screen orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services, in line with your preferences
We process your information to fulfil contracts we may have with you (e.g. if you place an order), or to pursue our legitimate business interests, such as improving our services and customer experience.
We use Device Information to help us screen for potential risk and fraud (particularly your IP address), and more generally to improve and optimise our Site, for example, by generating analytics about how customers browse and interact with the Site and assessing the success of our marketing campaigns.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example:
- We use SumUp to power our online store
- We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here, and opt out here
We may also share your information with service providers under contract who assist with our business operations. These providers are bound by agreements that restrict them from using your data for any purpose other than providing services to us.
Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Transferring Information Internationally
We may transfer your data to third parties acting on our behalf who are located outside the UK or European Economic Area (EEA). These countries may not offer the same level of data protection. However, we will ensure that your data is handled securely and in accordance with this Privacy Policy and applicable data protection legislation. We only share data with organisations that meet adequate protection standards and have appropriate contractual safeguards in place.
Your Rights
If the UK GDPR applies to you, you have the right to:
- Access the personal data we hold about you
- Request correction, deletion, or restriction of your data
- Object to processing or withdraw consent
- Request data portability to another provider
- Object to profiling or automated decision-making
You may exercise these rights by contacting us via the contact form at the bottom of this page.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority. A list of authorities can be found on the European Commission website.
Data Retention
We retain your Order Information only for as long as necessary to provide our services or comply with legal obligations. After this period, your personal data will be securely deleted.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Email: info@bubbletreesoaps.co.uk
Mail: Bubble Tree Soaps, Findere The Avenue, Oxford, Oxfordshire, OX1 5RN, UK